King Tide follows an agile development methodology where a product owner identifies the backlog of tasks (features/bugs) that should be implement during every cycle. Our cycles range between 1-4 weeks, and sprints give us the ability to track and measure the work we do.
At the end of every week, our project management team provides updates via email outlining everything that is complete, in progress, and requires input. We take this process seriously based on our core values of transparency and accountability.
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We use a combination of tools to manage requests from our partners. We use Zendesk for maintenance requests like bug fixes, and a shared Monday board for new features like landing pages. You have access to both of these to track and provide input to our team.
Training and Support
Our team is your team, and we're here to help you grow. If you're interested in learning how to male updates in the backend or need to bring on customer support reps, we can train them on how the gears function, and are available to answer questions.